Help

1. How do I proceed if I don´t find a useful answer on this FAQ-page?

2. I´m a computer-dummy: how do I order my pictures on your page?

3. I've ordered download links for my pictures. When and how do I get them?

4. I've ordered and payed for my pictures several days ago, but I have not receive any download links!

5. I've found pictures of myself in the category "pictures without startnumber". Do I get those pictures as part of the "foto-flat-price"? How should I proceed?

6. I've ordered a DVD. Do I also receive an email with download links?

7. Is it possible to order prints?

8. There are one or more pictures of an unknown person within my foto-flat. What now?

9. Why can´t I find any picture under my start number? How should I proceed?

10. I've received a broken or scratched DVD.

11. I need your bank details as fast as possible. Where do I find them?

12. What are the available payment options for the photos?

13. How long do the download-links remain "active"?

14. Why do athletes love sportograf?

15. I absolutely need paper-prints!!! Do I have a disadvantage caused by your digital only service ?

16. I would like to give my friends a present of 10 posters (20x30cm). Do I have to pay 10 times the same file?

17. I need a picture for the press/my homepage/my club´s homepage or any other not-private purpose. Do I have to request a special authorization?

18. I'm a photographer and would really like to join your team. How do I apply?

20. How can I add video scenes to my video?











1. How do I proceed if I don´t find a useful answer on this FAQ-page?

In this FAQ you will find answers of 90% of questions we have been asked in the past. If you don´t find any useful answer or help, please contact us using the e-mail: info@sportograf.com

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2. I´m a computer-dummy: how do I order my pictures on your page?

Do not worry: placing your the order is easy, secure, and intuitive!

First, search for your event, and then for your start number.
Now just add your foto-flat to the basket by clicking at “all pictures into the basket” You can easily order several pictures or foto-flats of different athletes with just one single order (i.e. on one single DVD). In order to do this please repeat the search and place additional foto-flats or single pictures to the basket as desired.

Now enter the basket by clicking at “--> go to payment” in the top right corner of the page.

Inside the basket/shop just follow the three steps:

1. Choose the type of delivery
2. Leave your address and e-mail
3. Choose the payment method


In case you have chosen “bank transaction” as your payment type, you will receive an email with all the information necessary to make the transaction and complete your order.

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3. I have ordered download links of my pictures. When and how do I get them?

We send out the links via email. Its subject is “your download at sportograf.com”

If you have chosen “bank payment” as payment option: we do check our account at least twice a week. You will receive your download links the day after the payment receipt.
For all other payment options: in the most cases we send your links within 24h after the order. Please be aware that in case of really large events (more than 10,000 pictures), this may take longer. However, we do our best to provide the pics within 24h.

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4. I've ordered and payed for my pictures several days ago, but I have not receive any download links!

Please check your SPAM- or JUNK-MAIL-folder first. If you are still not able to find any email, please contact us (info@sportograf.com).

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5. I've found pictures of myself in the category "pictures without startnumber". Do I get those pictures as part of the "foto-flat-price"? How should I proceed?

Of course you will get all your pictures as part of your foto-flat-price package at no extra cost. Please proceed as following: in case you haven't done so, please order your foto-flat first, taking note of your order-number. Open the category "photos without startnumber" of the same race. If you find a picture of yourself, click on the "add for free to Foto-Flat" button next to it. After that we will ask you to enter your order-number, and either your email or last name. After a short check will add the pics to your order at no additional cost!

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6. I have ordered a DVD. Do I also receive an email with download links?

Yes, as part of your order you will also receive links for downloading your pictures at no additional cost.

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7. Is it possible to order prints?

We provide you a very convenient solution via our partner www.snapfish.com . Their prints are reasonably priced, have a high print and paper quality and are usually delivered within 2-3 days. Please use the link “Prints” on our main webpage to access their service.

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8. There are one or more pictures of an unknown person within my foto-flat. What now?

Unfortunately, when working with thousands of pictures some mixing might occasionally happen.
If you find a stranger in a photo within your foto-flat: DON´T PANIC. Please just delete it after the download or better: do not even download it!

If there are so many strange bikers in your foto-flat that you think its price is not justified, please write us an email!

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9. Why can´t I find any picture under my start number ? How should I proceed ?

Even though we do our best to ensure that we take enough shots of every athlete, startnumbers might sometimes be unrecognizable. The reasons for this are usually missing, dirty, covered, or flexed startnumbers.
Please check the category "pictures without startnumber". If you find pictures of you, you will get those pictures as part of your foto-flat at no additional cost. Just write us an e-mail!

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10. I have received a broken or scratched DVD.

Although we use special DVD-envelopes, a DVD may break on its way. Just write us an email and we will send you a new copy immediately.

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11. I need your bank details as fast as possible. Where do I find them?

Please order your pictures using our system (
see point 2 of this FAQ).
Directly after completing your order you´ll receive an e-mail with our bank details and YOUR PERSONAL reason for payment, which must be provided in your bank transfer.

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12. What are the available payment options for the photos?

We accept credit card (Visa, Mastercard), Paypal and bank transfer.

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13. How long do the download-links remain „active“?

Download links will remain active for at least 7 days after you receive them. In case you cannot download your pictures during this timeframe, please write us an email and we will provide your pictures online again.

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14. Why do athletes love sportograf?

We are the first service which offers only digital pictures! For this reason we deliver the pictures very fast and at a very reasonable priced.. and last but not least: we all are (crazy) sportsmen like you!

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15. I absolutely need paper-prints!!! Do I have a disadvantage caused by your digital only service ?

Of course you have NO disadvantages, it is just the opposite! Before printing you have a lot of possibilities to adjust your pictures, to crop, to change colors, contrasts and so on. There are several tools for doing this, such as the easy-to-use and free software
Picasa).

Please trust our partner Snapfish, one of the biggest online picture-laboratories. With Snapfish your prints are MUCH cheaper than those of our competitors who sell printed pictures directly.

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16. I would like to give my friends a present of 10 posters (20x30cm). Do I have to pay 10 files the same time?

Of course NOT! You just pay your digital file one time. After that, you man copy and reproduce it as often as you like. Here is an example to show you show you the “digital only” advantage of sportograf.com:

Other services often ask about 11€ for a 20x30 cm poster. With these services you will pay around 110€ for 10 posters, plus shipping costs.

With sportograf you pay for your digital file only once (for example 0.99€ for one picture or 15 pictures within a 14.99€-foto-flat ). Your can print your photos using any service of your choice such as Snapfish, where you pay only 0.54€ for a 20x30 cm poster. In this way, using sportograf in combination with Snapfish you would pay only 6.39€ for all ten posters, plus shipping.

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17. I need a picture for the press/my homepage/my club´s homepage or any other not-private purpose. Do I have to request a special authorization?

Of course you have to. Our pictures are for private purposes only. For any other request do not hesitate to ask us at press@sportograf.com

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18. I am a photographer and would really like to join your team. How do I apply ?

Please send an e-mail with your motivation, CV, and some samples pictures of your portfolio at fotografen@sportograf.com

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20. How can I add video scenes to my video?

Have some of your personal video scenes not been found ? You can find and add a scene showing you in the following way: Open the category with unsorted pictures related to the respective video scene and find a picture showing you. Then just click at "mark as video spot".
Has a video scene been assigned falsely (you cannot see yourself in the video) ? You can correct it in the following way: Find a picture showing you within the unsorted pictures related to the respective video scene. Send us an email with following details: the picture number of the found picture, your order-number, the number of the video scene.

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